SCHOOL POLICY MANUAL-2024-2025

COMPLAINTS POLICY Philosophy:

ADHS understands that circumstances arise which may be causes of complaint. The occurrence of such circumstances can be minimised but not eradicated and a pathway must be in place to deal with them and to learn from them. All parents have the right to raise concerns and complaints about their child’s school life and they will be treated with respect and courtesy during the process. Parents can expect that any issues will be dealt with in a courteous, respec�ul and �mely manner. Aim: To provide clear and transparent informa�on to parents, the community and staff, about how parent concerns and complaints are managed at ADHS. To provide a pathway for a proac�ve, efficient resolu�on of legi�mate grievances of stakeholders, principally parents. Structure: Step 1: The ini�al point of contact for any issue is the class teacher. Many difficul�es may be resolved at this point by construc�ve communica�on between parent and teacher. Step 2: If the concern is not addressed or the problem not resolved at Step 1, the parent or teacher may request a mee�ng with the Key Stage Leader or Head of Department. Other relevant staff may be involved in discussion. A report of the mee�ng will be kept. Step 3: If the problem is not resolved at Step 2, the complaint is dealt with by the Principal or Vice-Principal(s). In such circumstances, parents can contact the Principal at: principal@diyafahschool.com Informa�on should be submited to the Principal who will appropriately deal with the issue. Step 4: If the problem is not resolved at Step 3, the complaint becomes a formal grievance. In such circumstances, parents can e- mail the Complaints Commitee at: myschool@diyafahschool.com Step 5 – Complaints Policy AY2021-22 Documents rela�ng to the incident and any other per�nent informa�on should be submited to the complaint commitee who will convene a mee�ng at an appropriate �me with the concerned staff and management. Complaints Commitee: Purpose: The complaints commitee deal with, and strive to resolve, writen grievances and complaints. Structure:

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Al Diyafah High School-Reviewed policies- November 2024

AT&L24-2025